Terms of Use for Embroidery Digitizing Services
Welcome to Naan Designs your trusted provider of embroidery digitizing services in the USA. By using our website or placing an order for any service, including logo digitizing, 3D puff files, or Melco OFM/EMB conversion, you agree to the following terms. Please review carefully before proceeding.
1. Use of Services
All embroidery digitizing files delivered by Naan Designs, including DST, EMB, PES, and OFM formats, are manually created and intended for commercial or personal use in embroidery production. You are granted a non-transferable license for internal use unless otherwise stated in writing.
2. Order & Delivery Policy
- Each order is custom-made based on the artwork and specifications you submit.
- Standard turnaround for basic digitizing is 24 business hours (Monday–Friday, 9 AM – 5 PM Central Time).
- Rush options (as fast as 5 business hours) are available at an additional cost and only processed during our business hours.
- Delivery is via secure digital download. We currently serve embroidery businesses across the USA and internationally.
3. Revisions & Quality Guarantee
- Free revisions are included for stitch or technical issues directly related to our digitizing work.
- Revision requests must be submitted within 7 days of receiving the file.
- Any changes to the original artwork or new design requests may be subject to additional charges.
4. Payment & Refund Policy
- Payments are processed securely through PayPal or other supported payment gateways.
- We do not offer refunds for completed and approved digitizing services due to the custom nature of the work.
- Orders canceled before work begins may be eligible for a partial refund.
5. Artwork Ownership & Legal Responsibility
You must have the legal rights to any logos, images, or artwork submitted for digitizing. Naan Designs is not liable for any copyright or trademark issues arising from customer submitted materials.
6. Limitations of Liability
Naan Designs is not responsible for any indirect or consequential damages, including production delays or losses, resulting from the use of our embroidery files or services.
By using our digitizing services, you acknowledge and agree to these terms. For questions or clarifications, please contact us.