Explore grouped FAQs covering formats, orders & turnaround, pricing, and technical quality. If your question isn’t listed, please reach out.
Yes. Native OFM for Melco DesignShop, plus DST, PES, EXP, EMB, JEF, and more on request.
We include one editable native format per design. Need both? Ask and we can quote an add-on export.
Yes. We re-tune density, underlay, and pull-comp so the DST sews clean on your fabric and hoop size.
Melco, Tajima, Barudan, Brother, Ricoma, ZSK and others via the appropriate file format.
Absolutely. We plan capping, underlay, densities, and sequencing specifically for puff.
Rush ~5 business hours, Basic ~12 hours, Budget 12–72 hours depending on complexity.
Create an account and upload via your dashboard, or contact us if you need help.
Yes. We include stitch edits until it sews cleanly on the specified garment and hoop.
Yes placement, tack, and cover stitches with stops where appropriate.
Digital delivery via your dashboard/email in your requested formats with a preview image.
See Pricing: Rush $50, Basic $28, Budget $18 (left chest/cap/3D puff). Jacket backs vary by tier.
We use simple flat tiers for transparency; no surprise stitch-based upcharges on standard scopes.
Major cards and common online payment options (varies by region).
Yes. Contact us with typical volume and logo types for a custom rate.
If work hasn’t started, you can cancel. Completed digitizing is non-refundable.
Manual pathing, correct underlay, density tuning, push/pull compensation, and trim minimization.
We design to production standards. If you share fabric/hoop constraints, we tune for those conditions.
We can note Madeira/Isacord references and plan densities accordingly; exact shades depend on your threads.
Yes. We optimize sections, travel paths, and underlay so finishes remain stable at scale.
We adjust columns, pull-comp, and underlay to maintain legibility at small sizes.
Unpaid completed designs older than 30+ days may trigger a temporary hold. Clear dues to restore access.
Yes. Your license covers your shop’s production use for the specified client artwork.
We retain recent orders for re-downloads; please keep your own backups as well.
Samples are free for evaluation. For production logos, order a custom digitize tailored to your garment.
Typically within 12–24 business hours; rush orders are prioritized.
Still have questions? Contact our support team — we’re happy to help.