Frequently Asked Questions

Yes. Native OFM for Melco DesignShop, plus DST, PES, EXP, EMB, JEF, and more on request.

We include one editable native format per design. Need both? Ask and we can quote an add-on export.

Yes. We retune density, underlay, and pull-comp so the DST sews clean on your fabric and hoop size.

Melco, Tajima, Barudan, Brother, Ricoma, ZSK and others via the appropriate file format.

Absolutely. We plan capping, underlay, densities, and sequencing specifically for puff.

DST is a machine stitch format used by Tajima and many machines. EMB is a Wilcom editable file that stores full stitch data, underlay, and sequencing information.

Yes. Wilcom EMB and Melco OFM files retain design objects, allowing re-editing of density, underlay, and colors. DST and PES are stitch-only and not ideal for modifications.

Yes. We can import most common stitch formats and rework them for cleaner results or format conversion.

Yes. We specialize in vector to stitch conversion. Clean vectors (AI, PDF, SVG) yield the smoothest stitch paths and least distortion.

Yes. We provide compatible files such as PES, DST, or EXP depending on your machine type.

Rush ~5 business hours, Basic ~12 hours, Budget 12–72 hours depending on complexity.

Create an account and upload via your dashboard, or contact us if you need help.

Yes. We include stitch edits until it sews cleanly on the specified garment and hoop.

Yes placement, tack, and cover stitches with stops where appropriate.

Digital delivery via your dashboard/email in your requested formats with a preview image.

Yes. Our rush option delivers most designs within 5 business hours. Contact us if you need weekend or overnight delivery.

No. Stitch corrections are included within 7 days of delivery to ensure clean sew-outs.

Yes. You can upload multiple logos or vector files through your client dashboard for volume pricing and faster turnaround.

We can provide simulated stitch previews or request-based test sew-outs depending on the design complexity.

Yes. All completed orders remain available for re-download for at least 12 months.

See Pricing: Rush $50, Basic $28, Budget $18 (left chest/cap/3D puff). Jacket backs vary by tier.

We use simple flat tiers for transparency; no surprise stitch based upcharges on standard scopes.

Major cards and common online payment options (varies by region).

Yes. Contact us with typical volume and logo types for a custom rate.

If work hasn’t started, you can cancel. Completed digitizing is non-refundable.

Yes. Large jacket backs are priced based on complexity and stitch volume, typically ranging $35–$75 per design.

Yes. Send your artwork and we can confirm pricing and turnaround before payment.

No setup fees for standard logos. Specialty formats or multi size sets may incur minor add-on costs.

Yes. Frequent clients can prepay credit for faster checkout and invoicing.

Manual pathing, correct underlay, density tuning, push/pull compensation, and trim minimization.

We design to production standards. If you share fabric/hoop constraints, we tune for those conditions.

We can note Madeira/Isacord references and plan densities accordingly; exact shades depend on your threads.

Yes. We optimize sections, travel paths, and underlay so finishes remain stable at scale.

We adjust columns, pull-comp, and underlay to maintain legibility at small sizes.

We increase pull-compensation, use center-run underlay, and optimize stitch angles to maintain clean text under 0.25".

We use edge run, zig-zag, and tatami underlays depending on fabric and design style.

We calculate pull-comp offsets based on fabric type and direction of stitch flow.

Standard density is 0.40mm–0.45mm, but we adjust per fabric and thread type for ideal coverage.

Yes. We can label threads with Madeira, Isacord, or Robison Anton charts upon request.

Yes. We can include both puff and flat stitch sequences within one file, labeled clearly for production.

Absolutely. We often redigitize poorly performing files to improve pathing, density, and stitch order.

Unpaid completed designs older than 15+ days may trigger a temporary hold. Clear dues to restore access.

Yes. Your license covers your shop’s production use for the specified client artwork.

We retain recent orders for re-downloads; please keep your own backups as well.

Samples are free for evaluation. For production logos, order a custom digitize tailored to your garment.

Typically within 12–24 business hours; rush orders are prioritized.

Yes. Files are stored on secure servers and only used for your approved embroidery orders.

Yes. We work with agencies and shops under NDA with optional white-label delivery.

We provide free adjustments until your sew out is clean, based on provided feedback or sample images.

Because digitizing is custom digital work, refunds are not provided once work starts. Exceptions are case-by-case.

Embroidery requires specialized stitch data. We can also create a matching vector print version if needed.